Legal

Terms of Service

Effective 9 October 2026 · Thenexi is operated by Glofiz, United Arab Emirates

These Terms of Service (“Terms”) are a binding agreement between you and Glofiz (“Thenexi”, “we”, “us”), which operates the Thenexi platform at thenexi.com and app.thenexi.com (the “Service”). By creating an account, ticking the acceptance box or using the Service, you agree to these Terms, our Privacy Policy and our Acceptable Use Policy. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. If you use the Service for a business or other organization, you confirm that you are authorized to accept these Terms on its behalf, and “you” includes that organization. The Service is designed for business and professional use.

You must give accurate information, keep your password and one-time codes confidential, and tell us promptly at support@thenexi.com about any unauthorized use of your account. You are responsible for everything done through your account and by the team members you invite, and for choosing their roles appropriately.

2. The Service

Thenexi lets you create, edit, host and manage websites; connect domains and buy new ones; create and read email accounts; connect existing WordPress and cPanel hosting; receive website form messages; and use AI to create and change content and code. Features vary by plan and may change over time. Some features rely on third-party providers (see section 8).

We may update, improve, limit or discontinue features. If we discontinue a paid feature that is material to your plan, we will give reasonable notice where practical.

3. Artificial intelligence features

The Service uses AI models (currently provided by OpenAI) to generate and edit text, design, HTML, CSS and JavaScript based on your instructions and your existing content. You acknowledge and agree that:

• AI output can be inaccurate, incomplete, outdated, insecure, biased or similar to existing works. It may contain errors in facts, prices, contact details, legal statements, code or layout. We do not guarantee that any output is correct, lawful, original or fit for any purpose.
• You must review, test and approve all AI output before publishing or relying on it. Every AI change is saved as a new revision so that you can preview it and roll back. Publishing is your decision and your responsibility.
• You are solely responsible for AI output you publish or use, including its accuracy, legality, compliance with advertising, consumer-protection, privacy, accessibility and industry rules, and any rights of third parties.
• AI output is not professional advice (legal, financial, medical, tax or otherwise). Have qualified professionals review content where it matters.
• Do not ask the AI to create unlawful, harmful, deceptive or infringing content. We may block requests and limit AI use that breaches these Terms.
• Your instructions and the relevant content of your website are sent to our AI provider to produce results. We configure the provider not to store requests for training where it offers that option. Do not include passwords, payment card details or sensitive personal data in AI instructions. Thenexi never sends your stored credentials to AI providers.
• Each plan includes a monthly AI usage allowance (“AI credit”). Unused credit does not roll over and has no cash value.

4. Your content and responsibilities

“Your Content” means everything you or your users upload, enter, connect or publish through the Service, including website text, images, code, domains, emails and AI output created at your request. As between you and us, you own Your Content.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, modify (for formatting and technical purposes) and process Your Content only as needed to provide, secure and improve the Service and as you instruct (for example, to publish your website or send it to an AI provider when you ask for a change).

You confirm that you have all rights needed for Your Content and that it — and the way you use the Service — complies with applicable law and our Acceptable Use Policy. In particular, you are responsible for:

• the content, products and services on your websites, including prices, claims, terms of sale and refund policies;
• your own privacy policy, cookie notices and consent mechanisms on your websites, and your compliance with data-protection laws (such as the GDPR) for your visitors and customers;
• the lawful use of contact forms and email, including anti-spam and marketing-consent rules;
• licences for images, fonts, trademarks and other material you upload or ask the AI to use;
• keeping your own backups of important content (see section 11).

5. Data you process with Thenexi (processor terms)

When your websites, forms and mailboxes collect personal data about your visitors, customers or correspondents, you are the controller of that data and Thenexi acts as your processor. In that role we will: process it only on your documented instructions (your use of the Service and these Terms); ensure people with access are bound by confidentiality; apply appropriate technical and organizational security measures; use the sub-processors listed in our Privacy Policy (you authorize them, and we will update the list before adding new ones); assist you, where reasonable, with data-subject requests and security obligations; notify you without undue delay of a personal-data breach affecting your data; delete or return the data at the end of the Service (section 13); and make available information reasonably needed to demonstrate compliance. Where data is transferred outside the EEA or UK, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses. You are responsible for having a lawful basis for the data you collect and for informing your visitors.

6. Acceptable use

You must follow our Acceptable Use Policy. We may remove content, block email sending, unpublish websites or suspend accounts that break it, with or without notice where needed to protect people, the Service or our providers.

7. Domains

Domains you buy through Thenexi are registered with our registrar partner in the name of the registrant details you provide; you are the registrant and must keep those details accurate. Registration is subject to the registrar’s and the registry’s rules (including ICANN policies and dispute processes). Prices are shown before you pay. Once a registration is completed it cannot be cancelled or refunded; if a registration fails before it is submitted, we refund the payment automatically. Domains renew automatically each year and the renewal fee is charged before expiry unless you ask us at support@thenexi.com to stop renewal at least 30 days before expiry; if a renewal payment fails, the domain may expire. Connecting a domain you own elsewhere does not transfer its ownership to us. You are responsible for choosing names that do not infringe the rights of others.

8. Third-party services

The Service relies on third-party providers, such as Cloudflare (hosting, DNS, storage and domain registration), Stripe (payments), OpenAI (AI), Brevo and other email providers, MongoDB Atlas and Render (infrastructure), and services you connect yourself, such as WordPress sites and cPanel hosting. Their availability and terms are outside our control. When you connect a third-party service, you authorize us to access it on your behalf for the features you use, and you remain responsible for complying with its terms. We are not responsible for third-party services, their outages, changes or actions.

9. Plans, billing and cancellation

• Subscriptions. Paid plans are billed in advance, monthly or yearly, through Stripe, and renew automatically at the then-current price until cancelled. Prices exclude taxes unless stated; you are responsible for applicable taxes.
• Cancellation. You can cancel at any time from Plan & billing. Your plan stays active until the end of the paid period and then ends; we do not charge again.
• Refunds. Except where the law requires otherwise or we state otherwise in writing, payments are non-refundable, including for partially used periods, unused AI credit or unused features. Domain registrations are covered by section 7.
• Changes. We may change prices or plan limits with at least 30 days’ notice for existing subscriptions; changes apply from your next renewal. If you do not agree, cancel before the renewal.
• Non-payment. If a payment fails, we may retry it and limit your account to view-only, and after reasonable notice suspend published websites, email and other services.
• Plan limits. Each plan has limits (for example on websites, domains, mailboxes, team members and AI credit). We may enforce them technically.

10. Availability and support

We work to keep the Service available and secure, but we do not guarantee uninterrupted or error-free operation. Maintenance, provider outages, network problems, attacks and events beyond our reasonable control can affect the Service. Unless you have a separate written service-level agreement with us, no uptime commitment applies.

11. Backups and your copies

We keep earlier website revisions and releases so you can roll back, and we take backups before changing connected WordPress pages. These are convenience features, not a guaranteed backup service. You are responsible for keeping your own independent copies of content, emails and data that matter to you. To the extent permitted by law, we are not liable for lost or corrupted data.

12. Suspension and termination

You may stop using the Service and close your account at any time by contacting support@thenexi.com. We may suspend or terminate your access, in whole or in part, if you breach these Terms, if you fail to pay, if required by law or by our providers, or if your use creates risk or harm to others or to the Service. Where reasonable, we will give notice and an opportunity to fix the problem first.

13. What happens to your data when the Service ends

After your account or subscription ends, published websites may be taken offline and connected integrations disconnected. We keep Your Content for 30 days so you can export it or reactivate, then delete it from active systems, except where we must keep it longer by law or to resolve disputes. Backups are overwritten on their normal cycle. Domains you registered remain yours, subject to renewal.

14. Disclaimer of warranties

To the maximum extent permitted by law, the Service, AI output and all content and materials are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability and that the Service will be secure or error-free. You use the Service and AI output at your own risk.

15. Limitation of liability

To the maximum extent permitted by law:

• Glofiz, its affiliates and their directors, employees and providers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill, data or content, business interruption, or the cost of substitute services, arising out of or relating to the Service, AI output, Your Content, third-party services or these Terms, however caused and even if advised of the possibility.
• We are not responsible for decisions you make or actions you take based on AI output, for content you publish, for emails you send, or for the acts of your team members, website visitors or third parties.
• Our total liability for all claims arising out of or relating to the Service or these Terms is limited to the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, and (b) USD 100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, such as liability for fraud, for death or personal injury caused by negligence, or for gross negligence or wilful misconduct where such exclusion is not allowed. If you are a consumer, you also keep any mandatory rights you have under the law of your country of residence.

16. Your indemnity

To the extent permitted by law, you will defend, indemnify and hold harmless Glofiz, its affiliates and their directors, employees and providers from and against any claims, damages, losses, fines, costs and expenses (including reasonable legal fees) arising out of or relating to Your Content (including AI output you publish or use), your websites, domains and emails, your use of the Service, your breach of these Terms or applicable law, or your violation of anyone’s rights.

17. Changes to these Terms

We may update these Terms. We will post the new version with a new effective date and, for material changes, notify you in the app or by email. Where required, we will ask you to accept the updated Terms before you continue to use the Service; if you do not accept, you may close your account. Continued use after the effective date otherwise means you accept the changes.

18. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, except that we may seek urgent injunctive relief in any competent court. If you are a consumer resident in the European Union or the United Kingdom, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of residence, and you may bring proceedings in your local courts. Before starting proceedings, please contact support@thenexi.com so we can try to resolve the issue informally.

19. General

These Terms, together with the policies referred to in them and any order or plan details shown at purchase, are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remains in effect and the provision will be enforced to the maximum extent permitted. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Sections that by their nature should survive termination (including sections 3, 4, 5, 11 and 13–19) survive. Notices to you may be sent to your account email or shown in the app; notices to us must be sent to support@thenexi.com.

Questions? Email support@thenexi.com.